Refund policy

Refund & Returns Policy

NEXUS Watches
Operated by NEXUS PAY LTD
Company Registration Number: 17539967
Website: https://nexuswatches.site
Email: Nexus-pay-ltd@proton.me

Last updated: 24 October 2026

1. Our Commitment

At NEXUS Watches, we want every customer to shop with confidence.

We offer a 30-day returns policy for eligible purchases, in addition to your statutory rights under applicable United Kingdom consumer protection legislation.

Nothing in this policy limits or excludes your statutory rights.

2. 30-Day Returns Policy

You may request a return within 30 calendar days of receiving your order.

To qualify for a return under our voluntary 30-day policy:

  • The watch should be in its original condition, unworn and undamaged, except for reasonable inspection.

  • Original packaging, accessories and documentation should be included where reasonably possible.

  • Proof of purchase or an order number must be provided.

These conditions apply to our additional voluntary returns policy and do not restrict your statutory rights.

3. Your Statutory Right to Cancel

For most goods purchased online by UK consumers, you have the legal right to cancel your order within 14 days after receiving the goods, without giving a reason.

You must notify us of your decision to cancel within this period.

After notifying us, you normally have a further 14 days to return the goods.

To exercise this right, email Nexus-pay-ltd@proton.me with your order number and a clear statement that you wish to cancel.

You may inspect goods as you would in a shop. If handling goes beyond what is necessary to establish their nature, characteristics and functioning, a lawful deduction for diminished value may apply.

Any statutory exceptions to cancellation rights will apply only where permitted by law and clearly disclosed.

4. How to Request a Return

Please contact:

Email: Nexus-pay-ltd@proton.me

Include:

  • Your full name.

  • Your order number.

  • The product you wish to return.

  • The reason for your return, if you wish to provide one.

Our customer support team will provide return instructions and the applicable return address.

Please do not send items to our registered company office unless we have expressly confirmed that it is the correct returns destination.

5. Return Shipping Costs

For change-of-mind returns, customers are responsible for the direct cost of returning goods, provided this cost responsibility was disclosed before purchase.

Where a product is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract, NEXUS Watches will meet reasonable return costs where required by law.

We recommend using a tracked delivery service and keeping your postage receipt.

6. Refunds

For a valid statutory cancellation, we will refund payments received for the cancelled goods, including the cost of standard outbound delivery where required by law.

Additional delivery charges resulting from your choice of a more expensive delivery method are not refundable beyond the legally required standard delivery amount.

Refunds will be issued without undue delay and, for statutory cancellations, no later than 14 days after we receive the returned goods or receive evidence that you have sent them back, whichever occurs first.

Where applicable, refunds may be withheld until one of those events occurs.

Refunds will normally be made using the original payment method unless you expressly agree otherwise.

Your payment provider or bank may require additional time to display the refunded amount.

7. Faulty, Damaged or Incorrect Items

If your watch arrives faulty, damaged, not as described or incorrect, please contact us as soon as reasonably possible.

You may provide photographs to help us investigate, but photographs are not an absolute condition of exercising your statutory rights.

Under the Consumer Rights Act 2015, consumers have rights to remedies for goods that do not conform to the contract, including a short-term right to reject within 30 days in qualifying circumstances and further repair, replacement, price reduction or refund rights as applicable.

We will assess and resolve such issues in accordance with UK consumer law.

8. Exchanges

If you would like a different model or style, please contact our support team.

Exchanges are subject to product availability and the applicable terms of your return.

Your statutory rights remain unaffected.

9. Order Cancellations Before Dispatch

If you wish to cancel an order before dispatch, contact us as soon as possible.

We will attempt to stop processing or dispatch. If the order has already been dispatched, your applicable cancellation and return rights remain available.

10. Missing or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate.

Estimated delivery times do not remove your legal rights concerning late or non-delivery.

Unless a different delivery period has been agreed, UK consumer law generally requires delivery without undue delay and within 30 days after the contract is made.

If goods are not delivered within the legally required period, you may have the right to require delivery within an additional appropriate period or cancel the contract in circumstances provided by law.

11. Contact Information

NEXUS Watches
Operated by NEXUS PAY LTD
Company Number: 17539967

Registered Office:
Office 12, Initial Business Centre
Wilsons Business Park
Monsall Road
Manchester, M40 8WN
United Kingdom

Email: Nexus-pay-ltd@proton.me
Website: https://nexuswatches.site

Customer Support Hours:
Monday to Saturday, during UK business hours.

12. Changes to This Policy

We may update this policy to reflect changes in our operations or applicable legislation.

Any changes will be published on our website. Updates will not retrospectively reduce statutory rights or contractual rights applicable to orders already placed.