Shipping & Delivery Policy

NEXUS Watches
Operated by NEXUS PAY LTD
Last updated: 24 October 2026

1. Shipping Information

Thank you for shopping with NEXUS Watches.

We aim to provide a reliable and transparent delivery experience for customers in the United Kingdom and other supported international destinations.

2. Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

Business days exclude Sundays and applicable public holidays.

Processing times may vary during busy periods, public holidays or circumstances outside our reasonable control.

We will inform customers of material delays where appropriate.

3. Estimated Delivery Times

Our standard estimated delivery time is:

9–14 business days after dispatch, unless otherwise stated at checkout or on the relevant product page.

Delivery estimates depend on the destination, courier and fulfilment location.

Some orders may be dispatched from warehouses in the United Kingdom, while others may be dispatched from international fulfilment facilities.

Where a different delivery timeframe applies, it will be communicated before purchase.

4. Shipping Costs

Shipping charges are calculated based on the order and delivery destination.

The applicable shipping cost will be displayed at checkout before payment is confirmed.

Customers will not be charged undisclosed shipping fees after placing an order.

5. Order Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched and the relevant carrier information becomes available.

Tracking updates may take additional time to appear in the carrier's system.

Customers may contact our support team for assistance with delivery enquiries.

6. International Deliveries

NEXUS Watches accepts orders from supported international destinations shown at checkout.

International orders may be subject to customs inspections, import duties, local taxes or other legally applicable charges.

Before completing an order, customers should be informed whether any such charges are included in the total price or are payable separately.

Any import charges payable by the customer must be clearly disclosed before purchase where required by law.

7. Delayed Deliveries

Delivery times are estimates unless a specific delivery deadline has been agreed.

If an order is delayed, please contact our customer support team.

Under applicable UK consumer law, goods must generally be delivered without undue delay and within 30 days of the contract being made unless a different delivery period has been agreed.

Where goods are not delivered within the legally required timeframe, customers retain their statutory remedies, including cancellation rights in qualifying circumstances.

8. Lost or Missing Parcels

If your order has not arrived, please contact us with your order number.

We will investigate with the relevant delivery or fulfilment provider.

Where goods are lost before delivery to the customer or an authorised recipient, we will provide an appropriate remedy in accordance with applicable law.

The use of a third-party courier does not remove our statutory responsibility for delivery.

9. Incorrect Delivery Information

Customers should check their delivery details carefully before placing an order.

If you notice an error, please contact us promptly.

We will attempt to correct the information before dispatch where possible.

Any consequences of incorrect information will be assessed fairly and in accordance with applicable consumer law.

10. Split Shipments

Orders containing multiple products may arrive in separate parcels when dispatched from different fulfilment locations.

Where applicable, customers will receive the relevant shipment information.

11. Contact Us

For shipping enquiries, please contact:

NEXUS Watches
NEXUS PAY LTD
Email: Nexus-pay-ltd@proton.me
Website: https://nexuswatches.site

Customer Support Hours:
Monday to Saturday, during UK business hours.

Registered Office:
Office 12, Initial Business Centre
Wilsons Business Park
Monsall Road
Manchester, M40 8WN
United Kingdom

Company Number: 17539967

12. Policy Updates

We may update this policy to reflect changes to our delivery services, fulfilment arrangements or applicable law.

Changes will not retrospectively remove contractual or statutory rights relating to existing orders.